Terms and Conditions.

By accessing and using these Services, you accept and agree to be bound by the terms of this agreement as defined below.  
Definitions 
‘You’ or ‘Client’– The dog’s owner or carer who is engaging the Trainer’s services ‘Trainer’ or ‘I’ – Darryl Warnaar ‘Booking\Information Form' – the form provided by the Trainer at the time of booking a Session requiring Client completion. ‘Session’ – the booked time for the provision of Services
Insurance
Darryl's k9 communication is insured by Protectivity insurance.
 Booking​
Your booking is confirmed once payment has been received and the Booking\Information Form has been fully completed and submitted to the Trainer.
Services​
The services will be performed either at the Client’s property or in a place mutually agreed between the Trainer and the Client at the time the booking is confirmed.The Trainer reserves the right not to provide Services to any dog that they consider dangerous or a danger to any person or other animal. This shall be at the sole discretion of the Trainer.
  Trainer Responsibilities
​​​​​The training that I use will be tailored for your dog based on the information you provide to me,  including via the Booking\Information Form. I will apply personal judgement and will cut short a Session, if necessary, because of extreme weather conditions, including but not limited to: excessive heat, torrential rain, thunderstorms and snow or ice. The decision to do so lays with the Trainer using their personal judgement, for the safety of themselves, their Client and Client’s dog, members of the public, and other animals. In the event of a pandemic, I will adhere to the safety measures advised by the UK governing body at the time of the session. Refund will be worked out over time left in training session.
 Client Responsibilities
​It is your responsibility to fully and honestly complete the Trainer’s Booking\Information Form and send it to the Trainer at the time of booking your Session. The Trainer accepts no responsibility for matters not disclosed on the Form. The Session will not proceed without the Booking\Information Form having been completed. You will inform the Trainer before any Training Session regarding any updates to the information previously provided in the Booking\Information Form. This includes but is not limited to: medical information, dog behavioural changes, homing situation or ownership of the dog and legal matters relating to the dog for example a Court order.You confirm that the dog is not subject to the Dangerous Dog Act 1991, is not subject to a Court Order and is lawfully in your care.The Trainer is not qualified to provide any medical or vaccination advice. The training that I provide will be specific to the dog that you have consulted me on. It is not designed for, and should not be used for any other dogs without prior consultation with me regarding its relevance. It is your responsibility to keep yourself, your family and visitors, and your dog safe. I am not responsible for injuries or damage to you, your dog or personal property. Your dog must be kept on a lead during training unless agreed with the Trainer.You are responsible for all vet bills, no matter how they are incurred.You must keep your dog under control during the Session. Failure to do so and any injury caused by your dog being out of control will be your full responsibility.If your dog is known to bite other dogs or cause injury then they must wear a well-fitting muzzle for the Session. The Trainer takes no responsibility for dogs not muzzled  or not kept under control during the Session or when outside of the Session. Failure to wear a muzzle when asked may result in the immediate termination of services.In some cases I may use a stooge dog to aid training. You will be responsible for keeping your dog a sufficient and safe distance from the stooge dog and if asked your dog will wear a muzzle during these sessions.In the event of a pandemic, you agree to follow the measures put in place by the Trainer at the time of the Session. This may include bringing your own equipment such as leads, water bowls, muzzle.You are happy for me to share success stories about your dog via social media, and share photos and videos taken during our session(s).
 Disclaimer​
The Trainer is not qualified to provide veterinary or legal advice and the information they provide is not intended to constitute such. 
Fees & Payment​
My fees are as set out on this website and are non negotiable and set per dog. VAT is not chargeable. My fees are exclusive of any out-of-pocket expenses. Any such expenses will be agreed with you in advance of being incurred.Payment is required in full at time of booking.  If payment is not received in full, I reserve the right to cancel the Session.I only offer refunds for cancelled services if said cancelation is done 72 hours prior to session and is done via email. No refunds are given for missed Sessions unless in exceptional circumstances, to be decided at my discretion.Where a refund is issued, it will be made by bank transfer to the person who made the original payment. 
 Cancellations​
If you wish to rearrange a Session, at least 48 hours notice must be provided to the Trainer. Failure to do so may result in the Session being cancelled without refund.I reserve the right to cancel any Session (at any time and with immediate effect) if the dog does not respond well to the training plan (where the continuing of said Session is deemed, by me, to constitute a risk).I reserve the right to cancel a booked Session at any time at my discretion due to unforeseen circumstances, including due to the implications of a pandemic.  This session will then be rebooked when deemed appropriate by me. 
Complaints
Please direct any complaints to the Trainer. These are viewed as an opportunity for improvement and are welcomed. 
 Governing Law & Jurisdiction
These terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them shall be governed by and construed in accordance with the law of England & Wales.